OUR CUSTOMERS

At our core, SkyCity is a provider of casino entertainment. The promotion of responsible gaming and safe consumption of alcohol are topics at the heart of our business.

We take our responsibilities to minimise risk and harm from problem gambling very seriously.

OUR HIGHLIGHTS:

• Deployed facial recognition technology across all SkyCity's land-based casinos to assist in identifying excluded customers

• Commenced operation of a predictive algorithm risk model at the SkyCity Hamilton casino to assist in identifying players who may be at risk from gambling harm by analysing loyalty data

• Implemented 'Live View' system technology at the SkyCity Auckland and SkyCity Hamilton casinos to assist in identifying continuous play on electronic gaming machines

• Increased host responsibility training for SkyCity Auckland Customer Service Ambassadors - a front line customer service team whose role is to engage and build rapport with customers with an emphasis on host responsibility

• The SkyCity Auckland and SkyCity Hamilton casinos participated in Gambling Harm Awareness Week in New Zealand - with treatment and public health stakeholders stationed within the casino environs to create awareness of problem gambling and access to support and treatment networks.

OUR PEOPLE

As a major employer with over 3,800 staff, we know that taking care of our people is the key to creating a great place to work. We are committed to providing our employees with sustainable career paths at SkyCity and want our staff to grow their careers with us.

 OUR HIGHLIGHTS:

• Launched 'SkyCity FLEX', a new flexible working framework

• Held the SkyCity Diversity and Inclusion Conference, attended by 170 people leaders from across the SkyCity business

• Sponsored the 2019 Rainbow Excellence Awards

• Awarded the 2019 Rainbow Tick Training and Development Award for SkyCity's Transition Support Framework, a transgender employee framework and tool kit

• Finalist in the 'Employer of Choice' category at the 2019 New Zealand Tourism Awards

• Announced as a Platinum winner in the 'Best Learning and Development Project - Leadership Capability' category at the 2019 LearnX Asia Pacific Awards for SkyCity's Tahuna Te Ahi programme

• Launched refreshed employee values

• Developed and implemented employee pulse surveys

• Continued to focus on improving our health and safety performance against our four health and safety goals set out in our Group Health and Safety Strategy for 2019-2021

Our Communities

Our aim is to create value in our business and in the communities in which we operate.

We understand that to do this we need to engage meaningfully with our communities, listen to their critical needs and expectations, and respond through developing meaningful community partnerships and by taking action to address key issues in our operations.

OUR HIGHLIGHTS:

• Helped to raise more than $325,000 for Leukaemia & Blood Cancer New Zealand through the Step Up Sky Tower Stair Challenge

• Contributed a total of $3.7 million to the four New Zealand SkyCity Community Trusts for distribution to communities in the Auckland, Waikato, and Queenstown Lakes regions - of which $1.9 million was distributed in the financial year ended 30 June 2020, including $1 million in an extraordinary grant round by the SkyCity Auckland Community Trust to four organisations focused on reducing the impact of the COVID-19 pandemic in their communities

• Welcomed the 50th young person into Project Nikau, SkyCity's youth employment programme focused on offering employment, training and a career path to young people from disadvantaged backgrounds

• Continued our sponsorship of First Foundation, the Gateways Programme and TupuToa as part of SkyCity's ongoing commitment to youth employment

Our SUPPLIERS

We can leverage our relationships with other organisations to promote positive outcomes in areas of impact such as anti-corruption, responsible political advocacy, fair competition and promoting social and environmental responsibility in our supply chain.

OUR HIGHLIGHTS:

• Agreed and commenced delivery of a 24-month Ethical and Responsible Sourcing Strategy Roadmap

• Presented SkyCity's ethical sourcing strategy to the New Zealand Climate Leaders Collation in October 2019 

• Finalist in the 2020 New Zealand CFO Awards for 'Finance Team Contribution to ESG Initiatives' 

• Announced our commitment to only use cage free eggs across our New Zealand sites by September 2020 (delayed due to COVID-19)

• Focused on utilising local suppliers for the SkyCity Adelaide expansion project 

• Developed a Modern Slavery Statement

• Implemented technology to enable greater analysis of procurement spend